Solutions Engineer • Mid-Level

Who you are

You are a dynamic individual with a strong background in customer-facing roles, particularly in a post-sales technical environment. You excel in collaborating with sales teams to drive customer success and expansion, leveraging your technical expertise to address complex challenges. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, allowing you to articulate the value of solutions clearly. You thrive in a consultative sales culture, focusing on what’s best for the customer and demonstrating a genuine desire to help them succeed.

You have experience in architecting solutions that integrate multiple products, showcasing your ability to understand customer needs and translate them into actionable technical strategies. Your problem-solving skills are top-notch, enabling you to tackle the most challenging technical issues that arise during customer engagements. You are motivated by the opportunity to contribute to a team that has a proven track record of exceeding revenue targets and delivering exceptional value to clients.

What you'll do

In this role, you will be the primary technical and product expert for the Customer Success team, supporting customer expansion efforts. You will partner closely with Account Managers and Customer Success Managers during complex renewal and upsell opportunities, ensuring that customers receive the highest level of service and support. Your main objective will be to demonstrate advanced technical value and architect solutions that drive growth within the existing customer base.

You will leverage your deep expertise to architect complex integrations, serving as a final escalation point for challenging technical issues. Your role will involve collaborating with various teams to ensure that customer needs are met and that solutions are tailored to their specific requirements. You will also play a key role in educating customers about the full capabilities of UpGuard’s multi-product offerings, helping them to maximize their investment in our solutions.

What we offer

At UpGuard, we foster a highly collaborative sales culture where every team member is encouraged to contribute their ideas and insights. You will have the opportunity to work with a talented group of individuals who are passionate about making a difference in the cybersecurity landscape. We believe in continuous improvement and provide ample opportunities for professional development and growth.

As part of our team, you will be at the forefront of helping organizations manage their cybersecurity risks effectively. You will be empowered to make decisions that impact customer success and drive the company’s mission forward. We offer a competitive compensation package and a supportive work environment that values innovation and teamwork.