About UpGuard
Manage third-party risk with confidence
Key Highlights
- Headquartered in Mountain View, CA
- $46 million raised in Series B funding
- Offers three product packages for risk management
- Focuses on third-party data usage monitoring
UpGuard is a cybersecurity company headquartered in Mountain View, CA, specializing in third-party risk and attack surface management. With $46 million in funding from investors like Costanoa Ventures and a growing customer base, UpGuard provides a digital platform that offers comprehensive dashboar...
π Benefits
UpGuard offers competitive benefits including free lunches and coffee, gym reimbursement, and flexible work arrangements that support remote work opti...
π Culture
UpGuard fosters a culture that prioritizes data protection and cybersecurity awareness, emphasizing the importance of third-party risk management. The...
Solutions Engineer β’ Mid-Level
UpGuard β’ Los Angeles
Overview
UpGuard is seeking a Solutions Consultant to support customer expansion by partnering with Account Managers and Customer Success Managers. This role requires expertise in technical solutions and a consultative approach to sales.
Job Description
Who you are
You are a dynamic, customer-facing Solutions Consultant with a strong technical background and a passion for helping clients succeed. With experience in a post-sales technical environment, you thrive on being a product authority and enjoy building solutions that directly impact commercial success. You excel in collaborating with Account Managers and Customer Success Managers to drive customer expansion through complex renewal and upsell opportunities. Your ability to demonstrate advanced technical value makes you the go-to expert for new multi-product offerings. You are eager to learn and grow, always seeking to improve your skills and knowledge in cybersecurity solutions.
Desirable
Experience in cybersecurity or related fields is a plus, as is familiarity with risk management solutions. A consultative sales approach and strong communication skills will help you excel in this role, allowing you to effectively convey the value of UpGuard's offerings to clients. You are comfortable navigating technical discussions and can articulate complex concepts in a way that resonates with customers.
What you'll do
In this role, you will be the primary technical and product expert for the Customer Success team, working closely with Account Managers and Customer Success Managers during complex renewal and upsell opportunities. You will demonstrate the advanced technical value of UpGuard's solutions to clients, ensuring they understand how to leverage the platform to manage their cybersecurity risks effectively. You will also serve as a final escalation point for the most challenging technical issues, providing expert guidance and support to both customers and internal teams. Your contributions will directly impact customer satisfaction and retention, as you help clients navigate their cybersecurity challenges and maximize the value of UpGuard's offerings.
What we offer
At UpGuard, we foster a highly collaborative sales culture that emphasizes the importance of showing value to our customers. You will be part of a team that has exceeded revenue targets and is committed to continuous improvement. We offer opportunities for professional growth and development, as well as a supportive environment where you can thrive. Join us in our mission to make life easier for security teams and help organizations manage their cybersecurity risks effectively.
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