Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success or account management, ideally within a marketplace or technology environment. Your ability to build strong relationships with clients is paramount, and you thrive on helping them achieve their goals. You possess excellent communication skills, allowing you to articulate complex concepts clearly and effectively. You are data-driven and can analyze customer feedback to improve service delivery. You are adaptable and can navigate the challenges of a fast-paced environment, ensuring that client needs are met promptly and effectively. You understand the importance of leveraging technology to enhance customer experiences and are comfortable using various tools to manage client interactions.

What you'll do

As a Marketplace Customer Success Manager at Upwork, you will be responsible for managing a portfolio of clients, ensuring they derive maximum value from the Upwork Marketplace. You will act as a strategic partner, guiding clients through the platform's features and capabilities. Your role will involve regular check-ins with clients to assess their satisfaction and identify opportunities for improvement. You will collaborate with internal teams to address client concerns and enhance service offerings. Additionally, you will analyze customer data to inform strategies that drive engagement and retention. Your success will be measured by client satisfaction scores and retention rates, making your role critical to Upwork's overall success.

What we offer

At Upwork, we provide a dynamic work environment where you can grow your career while making a meaningful impact. We offer competitive compensation and benefits, including flexible working arrangements. You will have the opportunity to work with a diverse range of clients and contribute to innovative solutions that shape the future of work. Join us in creating opportunities for businesses and talent around the globe.