About Vana
Empowering users to own their digital data
Key Highlights
- Raised $25 million in Series A funding
- Headquartered in SoMa, San Francisco, CA
- Offers products like Vana Portrait and GPT-me
- Focus on decentralized data ownership in the Web3 space
VANA is a decentralized digital data platform headquartered in SoMa, San Francisco, CA, focused on empowering users to own and control their data in the Web3 ecosystem. The company has raised $25 million in Series A funding and offers innovative products such as Vana Portrait, Vana Studio, and GPT-m...
🎁 Benefits
VANA offers unlimited PTO, a comprehensive benefits package that includes health, dental, and vision insurance, as well as a wellness plan. Employees ...
🌟 Culture
VANA fosters a creative culture centered around decentralization and user empowerment, allowing individuals to transform their data into unique AI-dri...
Skills & Technologies
Overview
Vana is hiring a QA Engineer to execute quality evaluations of collection interactions. You'll ensure compliance with quality standards and contribute to the continuous improvement of the collection process. This role requires at least 1 year of experience in related fields.
Job Description
Who you are
You are an active student in Industrial Engineering, Administration, Quality, or a related field, eager to apply your knowledge in a practical setting. You have at least 1 year of experience in roles related to collections, call centers, or customer service, which has equipped you with a solid understanding of quality assurance processes. Your proficiency in Office 365 allows you to efficiently document and analyze data, ensuring clarity and organization in your evaluations. You possess strong analytical skills, enabling you to identify deviations and operational risks effectively. You are detail-oriented and committed to maintaining high standards of quality in all interactions. You understand the importance of compliance with customer protection guidelines and regulatory standards, and you are dedicated to upholding these principles in your work.
What you'll do
In this role, you will execute quality evaluations of inbound and outbound collection interactions, ensuring adherence to established quality criteria and methodologies. You will verify compliance with customer protection guidelines and applicable regulations, documenting any deviations or risks associated with improper practices. Your responsibilities will include providing clear and structured reports on evaluation results, ensuring traceability and quality of information. You will utilize assigned tools for evaluations and case tracking, and you will offer recommendations for improvement based on your findings. Your contributions will play a crucial role in strengthening the collection process through consistent and traceable evaluations.
What we offer
Vana offers a fixed position with legal benefits, along with opportunities for growth and development within the company. You will be part of a team that values quality and continuous improvement, contributing to the overall success of the organization. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing support for your professional journey.
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