Crm Manager • Lead

Who you are

You are a proven leader with a passion for building successful teams and ensuring customer success. With experience in managing CRM projects, you understand the intricacies of service delivery in the life sciences sector. You thrive in a mission-driven environment and are committed to making a positive impact on customers and communities.

You have a strong background in CRM systems and project management, enabling you to drive the success of Vault CRM projects across North America. Your leadership style is collaborative, and you enjoy mentoring team members to achieve their best work. You are adaptable and can navigate the challenges of a fast-paced SaaS environment.

What you'll do

In this role, you will be responsible for leading the CRM team and shaping the hiring strategy to build a high-performing group. You will oversee key operational processes and ensure that the team delivers exceptional service to clients in the life sciences industry. Your focus will be on optimizing service delivery and contributing to the growth and evolution of Veeva's commercial services offerings.

You will collaborate closely with cross-functional teams to align CRM initiatives with business objectives. Your ability to communicate effectively with stakeholders will be crucial in driving customer success and satisfaction. You will also be instrumental in developing strategies that enhance the overall performance of the CRM team.

What we offer

Veeva Systems provides a flexible work environment, allowing you to thrive in your ideal setting, whether at home or in the office. As a mission-driven organization, we are committed to innovation and customer success, empowering you to make a meaningful impact in the life sciences industry. Join us in transforming how therapies reach patients faster and contribute to our ongoing growth and success.