Crm Manager • Lead

Who you are

You are a proven leader with a passion for building successful teams and ensuring customer success. With experience in managing CRM projects, you understand the intricacies of service delivery in the life sciences sector. Your ability to mentor and guide team members is key to fostering a collaborative environment where everyone thrives. You are committed to driving results and have a track record of optimizing processes to enhance service offerings. You value the importance of customer relationships and are dedicated to achieving their success through effective CRM strategies.

What you'll do

In this role, you will be responsible for leading the CRM team at Veeva Systems, shaping hiring strategies, and managing key operational processes. You will drive the success of Vault CRM projects across North America, ensuring that the team delivers exceptional service to clients in the life sciences industry. Your leadership will be instrumental in optimizing service delivery and contributing to the growth and evolution of commercial services offerings. You will collaborate closely with cross-functional teams to align CRM initiatives with broader business objectives, ensuring that customer needs are met effectively and efficiently. Your role will also involve mentoring team members, fostering their professional development, and creating a culture of success within the team.

What we offer

Veeva Systems is a mission-driven organization that values innovation, speed, and customer success. As a Work Anywhere company, we support your flexibility to work from home or in the office, allowing you to thrive in your ideal environment. Join us in transforming the life sciences industry and making a positive impact on our customers, employees, and communities. We offer competitive compensation and a supportive work culture that encourages growth and development.