Customer Success • Lead

Who you are

You are a self-driven leader with experience in advising and implementing software solutions, particularly in the life sciences sector. You understand the importance of customer success and are passionate about helping organizations become more productive and efficient through technology. Your ability to capture business requirements and translate them into actionable configurations is key to your success in this role.

You thrive in collaborative environments, actively contributing ideas and enhancing delivery models. Your experience working closely with product management teams allows you to meet the evolving needs of the industry effectively. You are committed to making a positive impact on customers and communities, aligning with Veeva's mission-driven values.

What you'll do

As a Services Lead, you will be a crucial member of the Korea Commercial Professional Services team, working side-by-side with customers to implement Veeva Products. You will guide customers throughout the implementation programs, ensuring that their business requirements are met with the best solutions. Your role involves collaborating with solution architects to configure products effectively, enhancing customer satisfaction and success.

You will also contribute to the continuous improvement of Veeva's delivery model, sharing insights and best practices with your team. Your leadership will help shape the implementation process, ensuring that it aligns with Veeva's mission to transform the life sciences industry. You will engage with various stakeholders, fostering strong relationships that drive successful outcomes for customers.

What we offer

At Veeva Systems, you will be part of a pioneering organization in the industry cloud space, dedicated to helping life sciences companies bring therapies to patients faster. You will work in a supportive environment that values employee success and customer satisfaction. Veeva is committed to balancing the interests of customers, employees, society, and investors, making it a unique place to grow your career.

Join us in our mission to transform the life sciences industry and make a positive impact on the communities we serve. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.