Operations Manager • Mid-Level

Who you are

You have a strong background in operations management, ideally within the SaaS or life sciences industry. Your experience includes serving as a primary point of contact for internal and external stakeholders, ensuring that service-related inquiries are handled efficiently and effectively. You understand the importance of delivering honest and reliable services, and you are committed to maintaining transparency and clarity in all communications.

You possess excellent interpersonal skills, allowing you to build strong relationships with both customers and team members. You thrive in a mission-driven environment and are motivated by the opportunity to make a positive impact on the life sciences industry. Your ability to guide your team and provide operational expertise is a key strength that you bring to the role.

What you'll do

As the Operations Manager at Veeva Systems, you will be responsible for overseeing all service-related inquiries and escalations. You will act as the operational expert, providing guidance to your team to ensure that services are delivered with the highest level of reliability and transparency. You will collaborate closely with various stakeholders to address any issues that arise and to implement solutions that enhance service delivery.

Your role will involve analyzing operational processes and identifying areas for improvement. You will work to streamline operations, ensuring that your team is equipped to meet the needs of customers effectively. You will also play a crucial role in fostering a culture of customer success within the organization, aligning your team's efforts with Veeva's core values.

What we offer

At Veeva Systems, you will be part of a fast-growing SaaS company that is committed to transforming the life sciences industry. We offer a collaborative work environment where your contributions will have a meaningful impact. You will have the opportunity to work alongside talented professionals who share your passion for making a difference. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.