Operations Manager • Mid-Level

Who you are

You have a strong background in operations management, ideally within the SaaS or life sciences industry — your experience has equipped you to handle service-related inquiries and escalations effectively. You possess excellent communication skills, allowing you to liaise with both internal and external stakeholders with clarity and transparency. You thrive in a mission-driven environment and are committed to delivering honest and reliable services. Your ability to guide teams and ensure operational excellence is a key strength.

You understand the importance of balancing customer success with employee success — you believe that a motivated team is essential for delivering exceptional service. You are adaptable and can navigate the complexities of a fast-paced environment, ensuring that your team remains focused and aligned with the company's values. You are proactive in identifying areas for improvement and implementing solutions that enhance service delivery.

What you'll do

As the Operations Manager at Veeva Systems, you will be the primary point of contact for all service-related inquiries and escalations — your role will involve providing operational expertise and guidance to your team to ensure the delivery of reliable services. You will collaborate closely with various stakeholders to understand their needs and address any concerns that arise. Your focus will be on maintaining transparency and clarity in all communications, ensuring that both internal teams and external partners are well-informed.

You will lead initiatives aimed at improving operational processes and enhancing service quality — your insights will help shape the direction of service delivery within the organization. You will also be responsible for training and mentoring team members, fostering a culture of continuous improvement and accountability. Your leadership will be crucial in driving the team's performance and ensuring that they are equipped to meet the demands of the business.

What we offer

At Veeva Systems, we are committed to creating a positive impact on our customers, employees, and communities — we offer a flexible work environment that supports your ideal working conditions, whether from home or in the office. You will be part of a mission-driven organization that values integrity, customer success, and employee success. Join us in transforming the life sciences industry and making a meaningful difference in the lives of patients.