Technical Support Engineer • Entry-Level

Who you are

As a recent university graduate, you are eager to start your career in technical support. You possess strong problem-solving skills and a desire to help customers navigate complex technical environments. You are a team player who enjoys collaborating with engineers and product managers to improve customer experiences. Your communication skills allow you to effectively educate customers on system installation and configuration. You are detail-oriented and capable of creating knowledge base articles that enhance the support process. You are excited about working in a fast-paced environment and are committed to providing exceptional service to clients.

Desirable

Experience with cloud-based technologies or physical security systems would be a plus. Familiarity with troubleshooting methodologies and customer support tools can help you excel in this role. A passion for technology and a willingness to learn will set you apart as a candidate.

What you'll do

In this role, you will be the first point of contact for enterprise customers seeking assistance with Verkada's cloud-managed building security products. You will troubleshoot technical issues, providing solutions that enhance customer satisfaction. You will educate customers on system installation and configuration, ensuring they can effectively utilize our products. Collaborating with engineers, you will identify and resolve bugs, contributing to the continuous improvement of our platform. Your feedback will be invaluable to the product management team as they work to enhance our offerings. You will also create knowledge base articles to document solutions and share best practices with customers and team members.

What we offer

Verkada provides a dynamic work environment where you can grow your technical skills and advance your career. You will have the opportunity to work alongside experienced professionals who are passionate about technology and customer service. We offer competitive compensation and benefits, along with a supportive team culture that values collaboration and innovation. As part of our commitment to employee development, we encourage you to pursue ongoing training and professional growth opportunities. Join us in transforming how organizations protect their people and places with cutting-edge technology.