About VirtualHealth
Transforming care management for better health outcomes
Key Highlights
- HELIOS® platform streamlines value-based care management
- Headquartered in New York, NY, with a growing team of 51-250 employees
- Focused on improving patient outcomes and operational efficiency
- Significant funding raised to support healthcare innovations
VirtualHealth is a New York-based company that offers the HELIOS® care management platform, which enhances the value-based care ecosystem for payers and providers. With a focus on improving patient outcomes and operational efficiency, VirtualHealth serves a growing customer base in the healthcare se...
🎁 Benefits
Employees enjoy competitive salaries, equity options, generous PTO, and flexible remote work policies, fostering a healthy work-life balance....
🌟 Culture
VirtualHealth promotes a culture centered on healthcare innovation and collaboration, encouraging employees to contribute to meaningful solutions that...
Customer Operations • Entry-Level
Overview
VirtualHealth is hiring an Associate in Client Operations to deliver exceptional customer service and product support for their HELIOS platform. This role requires strong problem-solving and communication skills, and is fully remote within the United States.
Job Description
Who you are
You are an entry-level professional eager to make a difference in the healthcare technology space. You possess strong problem-solving skills and have a knack for effective communication, ensuring that customer issues are addressed with the utmost care. Your organizational skills allow you to prioritize tasks efficiently, understanding the critical nature of the work you do in supporting health plan members.
You thrive in a collaborative environment and are excited about the opportunity to work at the intersection of client operations, product management, and client success. You are committed to providing white-glove customer service and are ready to be the face and voice of VirtualHealth to its users.
What you'll do
As an Associate in Client Operations, you will be responsible for responding to customer issues and requests as a subject-matter expert for all HELIOS functions and workflows. You will ensure compliance with service level agreements (SLAs) for all user-reported incidents, demonstrating your commitment to customer satisfaction. Your role will involve gathering and relaying crucial feedback from customers back to the VirtualHealth organization, helping to shape the future of the HELIOS platform.
You will engage with customers daily, providing them with the support they need to navigate the HELIOS platform effectively. Your insights will be invaluable in enhancing the user experience and ensuring that the platform meets the needs of healthcare organizations. You will also be involved in maintaining information security protocols, ensuring that all customer interactions are handled with the highest level of confidentiality and care.
What we offer
VirtualHealth offers a dynamic work environment where you can grow your skills and make a meaningful impact in the healthcare technology sector. You will be part of a team that values collaboration and innovation, working together to improve health outcomes for members of various health plans. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate to contribute to our mission.
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