About VirtualHealth
Transforming care management for better health outcomes
Key Highlights
- HELIOS® platform streamlines value-based care management
- Headquartered in New York, NY, with a growing team of 51-250 employees
- Focused on improving patient outcomes and operational efficiency
- Significant funding raised to support healthcare innovations
VirtualHealth is a New York-based company that offers the HELIOS® care management platform, which enhances the value-based care ecosystem for payers and providers. With a focus on improving patient outcomes and operational efficiency, VirtualHealth serves a growing customer base in the healthcare se...
🎁 Benefits
Employees enjoy competitive salaries, equity options, generous PTO, and flexible remote work policies, fostering a healthy work-life balance....
🌟 Culture
VirtualHealth promotes a culture centered on healthcare innovation and collaboration, encouraging employees to contribute to meaningful solutions that...
Client Operations • Lead
Overview
VirtualHealth is hiring a Manager of Client Operations to lead and manage the Client Operations team. You'll work closely with cross-functional teams to enhance customer satisfaction and support care delivery. This role requires strong leadership and analytical skills.
Job Description
Who you are
You have a proven track record in client operations or customer service management, demonstrating your ability to lead teams effectively while fostering a culture of excellence in customer experience. Your analytical mindset allows you to identify trends and insights that drive improvements in service delivery, ensuring that customer feedback is not only heard but acted upon. You thrive in collaborative environments, working closely with cross-functional teams to solve complex problems that impact care delivery for millions of lives. Your leadership style is hands-on, as you believe in leading by example and mentoring your team to achieve their best.
You possess strong communication skills, enabling you to represent the company effectively while engaging with clients and stakeholders. Your experience in the healthcare sector is a plus, as it equips you with the knowledge to navigate the unique challenges of this industry. You are committed to continuous improvement and are always looking for ways to enhance operational efficiency and customer satisfaction.
What you'll do
As the Manager of Client Operations at VirtualHealth, you will lead, train, and manage the Client Operations team, ensuring that they are equipped to provide exceptional service to our clients. You will analyze and report on key insights, trends, and feedback related to customer satisfaction, using this data to inform our product roadmap and operational strategies. Your role will involve collaborating directly with customers to address their needs and concerns, ensuring that they feel supported and valued.
You will work closely with cross-functional teams to rapidly address system bugs and field product inquiries, playing a crucial role in maintaining the integrity of our services. Your leadership will help cultivate a supportive environment where team members can grow as thinkers, problem-solvers, and leaders. You will also be responsible for representing VirtualHealth in various capacities, ensuring that our commitment to customer satisfaction is evident in all interactions.
What we offer
At VirtualHealth, we offer a dynamic and supportive work environment where your contributions will directly impact the lives of millions. You will have the opportunity to work with innovative healthcare organizations and be part of a mission-driven company that is dedicated to improving health outcomes. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to modernize healthcare and make a difference in the lives of our clients.
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