Support Engineer • Senior

Who you are

You have a strong background in system integration and support, with at least 5 years of experience in engineering roles focused on mechanical, electrical, firmware, and software issues. Your expertise in C and C++ allows you to develop and optimize system-level features effectively, ensuring high reliability and usability of complex systems. You are proficient in Linux and Python, which you use to automate processes and enhance system performance. Your analytical skills enable you to perform structured root cause analysis and identify systemic failure modes across deployments.

You are detail-oriented and understand the importance of compliance with regulatory standards and quality processes, particularly in the context of IVD/medical devices. You maintain accurate records of service activities in compliance with cGMP and ISO requirements. Your ability to work collaboratively with design teams ensures that new features and technologies are seamlessly integrated into existing architectures.

Desirable

Experience with regulatory standards specific to medical devices is a plus, as is familiarity with automated failure detection systems. You have a proactive approach to problem-solving and are comfortable working in a fast-paced environment where you can drive decisions based on data.

What you'll do

In this role, you will design, develop, and optimize system-level features for the VitalOne platform, focusing on automated failure detection and reliability-enhancing functions. You will enable smooth R&D operations by maintaining high uptime of all Vital instrumentation, addressing mechanical, electrical, firmware, and software issues as they arise. Your responsibilities will include developing and evaluating prototypes to de-risk key technical questions and inform design trade-offs.

You will plan and execute detailed development, characterization, and performance verification activities for new system applications, using data to drive decisions. Collaborating closely with design teams, you will integrate new features and technologies into the existing system architecture, ensuring compatibility and robustness. As a key stakeholder, you will scope, design, and implement interfaces between sub-assemblies and subsystems, adhering to clear engineering specifications.

Your role will also involve maintaining compliance with relevant regulatory standards and quality processes, ensuring that all system-level work meets design controls and risk management expectations. You will keep accurate records of all service activities, including service reports and equipment history, in line with cGMP and ISO quality system requirements. By identifying recurring failure modes across field deployments, you will perform structured root cause analysis to drive corrective actions and improve system reliability.

What we offer

At Vital Biosciences Inc., we value diversity and are committed to creating an inclusive workplace. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a collaborative environment where your contributions directly impact the success of our innovative medical technologies. Join us in our mission to enhance the reliability and usability of vital instrumentation in the healthcare sector.