Ai Governance Manager • Mid-Level

Who you are

You have a bachelor's degree in a relevant discipline such as Computer Science, Engineering, Law, Risk, or Compliance. With experience operating AI or technology governance processes within enterprise SaaS or regulated environments, you understand the complexities of compliance and risk management. Your strong understanding of CPaaS, CCaaS, and unified communications enables you to navigate the intricacies of AI governance effectively. You are detail-oriented and possess excellent organizational skills, allowing you to manage multiple initiatives simultaneously while ensuring adherence to governance frameworks. You are a collaborative team player who thrives in cross-functional environments, working closely with stakeholders from Privacy, Legal, InfoSec, and Product teams to drive responsible AI use.

Desirable

Experience with the EU AI Act, NIS2, NIST AI RMF, and ISO 42001 will set you apart. Familiarity with AI systems, models, and vendor management is a plus, as is a proactive approach to continuous improvement and audit preparation. You are ready to innovate and contribute to the ethical deployment of AI technologies within the organization.

What you'll do

In this role, you will run the AI Governance Process, managing the intake, triage, reviews, and approvals for all AI initiatives across CPaaS, CCaaS, and UCaaS product lines. You will coordinate cross-functional reviews to ensure that all necessary checks are completed by stakeholders, recording decisions for transparency and accountability. Maintaining the AI Inventory & Risk Register will be a key responsibility, where you will track AI systems, models, and vendors, ensuring clear ownership and risk levels are documented. You will monitor compliance and reporting, verifying adherence to relevant regulations and internal governance controls while producing dashboards and summaries for leadership. Supporting audits and continuous improvement initiatives will also be part of your role, where you will prepare governance evidence and streamline workflows to promote consistent application of governance standards.

What we offer

At Vonage, you will be part of a dynamic team that is at the forefront of cloud communications innovation. We offer a collaborative work environment where your contributions will directly impact the ethical use of AI technologies. You will have opportunities for professional development and growth within the organization, as well as the chance to work on exciting projects that shape the future of communication. Our hybrid work model allows for flexibility, ensuring you can balance your professional and personal life effectively.