Customer Support • Entry-Level

Who you are

You are fluent in English, both verbally and in writing, and possess strong organizational and leadership skills that ensure projects are delivered on time and within scope. You thrive in a remote work environment and have a smooth-running laptop capable of handling multiple tabs and software simultaneously. Your strong internet access at home allows you to perform your duties effectively, and you are comfortable using a phone for international calls. You have a knack for empathy and listening skills, which are essential in providing an unmatched guest experience.

You are a creative thinker and a fast learner, eager to tackle new challenges as part of a close-knit team. Your tech-savvy nature helps you navigate different platforms with ease, making you an asset to the Concierge team at Wander. You understand the importance of kindness and empathy in the hospitality industry, and you are ready to contribute to various side projects within the Guest Experience department.

What you'll do

As a Remote Travel Concierge, your day-to-day responsibilities will include answering common guest questions using provided scripts and ensuring that guests have a seamless experience during their stay at luxury vacation rentals. You will work closely with your team to manage home-related inquiries and assist in home management tasks. Your role will require you to work a permanent schedule from 8 AM to 4 PM PST, five days a week, including weekend shifts. The first two weeks will be dedicated to training, where you will learn the ins and outs of the role.

You will be part of a bubbly team that values hard work and collaboration, contributing to the overall mission of helping people find their happy place. Your ability to communicate effectively and listen to guests will be crucial in creating memorable experiences. You will also have opportunities to engage in various side projects that enhance the guest experience, allowing you to grow and develop your skills within the company.

What we offer

Wander offers a supportive and friendly work environment where you can thrive as a Remote Travel Concierge. You will be part of a team that values kindness and empathy, and you will have the chance to contribute to meaningful projects that impact guests' experiences. The role provides flexibility in a remote setting, allowing you to balance work and personal life effectively. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive team culture.