About Duffel
Revolutionizing travel sales with powerful APIs
Key Highlights
- Raised $56.4M in Series A funding
- Headquartered in the City of London, UK
- Connects travel agents directly with airlines' booking channels
- Offers 27 days of annual leave plus public holidays
Duffel is transforming the travel industry with its API toolkit designed for selling flights online. Headquartered in the City of London, Duffel has raised $56.4 million in Series A funding and serves a growing number of travel agents and airlines. The platform connects directly with airlines' booki...
🎁 Benefits
Duffel offers a range of benefits including a stipend for flights through the Duffel platform, a pension matching up to 5%, 27 days of annual leave, a...
🌟 Culture
Duffel's culture is centered around innovation in the travel sector, akin to how challenger banks have disrupted traditional banking. The company valu...
Customer Support • Entry-Level
Overview
Duffel is hiring a Travel Support Consultant to assist with travel-related queries and provide excellent customer service. This role requires flexibility in working hours and a passion for improving the travel experience.
Job Description
Who you are
You are someone who thrives in a customer-focused environment and enjoys helping others navigate the complexities of travel. You may have experience in roles such as Travel Advisor, Travel Agent, or Travel Consultant, and you understand the importance of providing exceptional service to travelers. You are adaptable and can work during Eastern or Pacific Time business hours, demonstrating flexibility in your shift patterns. You are eager to join a team that is dedicated to simplifying travel and enhancing the customer experience.
What you'll do
As a Travel Support Consultant at Duffel, you will handle a variety of queries related to travel bookings, ensuring that travelers receive the support they need, whether it involves voluntary changes or involuntary adjustments initiated by airlines. You will work closely with customers to provide solutions that enhance their travel experience, making it as seamless as possible. Your role will involve communicating effectively with travelers, understanding their needs, and providing timely assistance to resolve any issues that arise. You will be part of a team that is committed to rebuilding the infrastructure of the travel industry, and your contributions will play a vital role in achieving this mission.
What we offer
At Duffel, we believe in making travel effortless, and we are looking for individuals who share this vision. You will have the opportunity to work remotely while being part of a dynamic team that values innovation and customer satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we are excited to learn more about you and see if you could be a great fit for our team. Join us in our mission to transform the travel experience for millions of passengers worldwide.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Duffel.
Similar Jobs You Might Like
Based on your interests and this role
Customer Operations
TripActions is seeking a Business Travel Consultant II to support users' travel needs and enhance customer satisfaction. You'll assist travelers through various contact channels and collaborate with internal teams to improve the customer experience. This role requires strong communication skills and a customer-focused mindset.
Customer Operations
TripActions is hiring a Business Travel Consultant to provide best-in-class travel support for users. You'll assist travelers with bookings and resolve issues while collaborating with internal teams. Fluency in German is mandatory for this role.
Customer Support
Duffel is hiring a Travel Support Consultant to handle queries related to travel bookings and provide excellent customer service. This role requires flexibility in shift patterns and the ability to work UK business hours.
Customer Support
TripActions is hiring a Business Travel Consultant to provide exceptional travel support and enhance customer satisfaction. You'll work with tools like Zendesk and Slack to assist users with their travel needs. This position requires strong communication skills and a customer-focused mindset.
Customer Support
TripActions is looking for a Business Travel Consultant fluent in Spanish to provide exceptional travel support. You'll assist customers with bookings and enhance their travel experience while collaborating with internal teams. This role is remote and requires residency in Portugal.