Customer Support • Entry-Level

Who you are

You are a detail-oriented individual with a passion for hospitality and a knack for organization. You possess strong communication skills in English, both verbally and in writing, which allows you to effectively assist guests and ensure their needs are met. Your ability to work independently in a remote setting is complemented by your tech-savviness, enabling you to navigate various software and tools seamlessly. You thrive in a team environment, valuing kindness and empathy as you tackle challenges together with your colleagues. You are flexible and willing to work holidays and weekends, understanding the demands of the hospitality industry.

Desirable

You have a creative mindset and strong critical thinking skills, which help you find innovative solutions to guest inquiries and challenges. Your quick learning ability allows you to adapt to new systems and processes efficiently. You are comfortable using technology and have a reliable laptop and internet connection to support your remote work. Your organizational skills ensure that you can manage multiple tasks and projects effectively, delivering exceptional guest experiences.

What you'll do

As a Remote Travel Concierge at Wander, you will be responsible for providing exceptional support to guests staying at luxury vacation rentals. You will assist guests with their inquiries, ensuring they have a seamless and enjoyable experience during their stay. Your role will involve coordinating various aspects of their travel, from booking activities to providing local recommendations. You will work closely with the Concierge team, contributing to various side projects within the Guest Experience department to enhance overall service quality. Your strong organizational skills will be essential in managing guest requests and ensuring timely delivery of services. You will also participate in training sessions to familiarize yourself with Wander's systems and processes, setting you up for success in your role.

What we offer

Wander offers a supportive and collaborative work environment where you can grow and develop your skills. As part of a close-knit team, you will have the opportunity to contribute to meaningful projects that enhance the guest experience. We value work-life balance and provide flexible scheduling options to accommodate your needs. Join us in our mission to create unforgettable experiences for our guests and help them find their happy place.