About Welocalize
Transforming global content for diverse audiences
Key Highlights
- 4th largest language service provider in North America
- 9th largest globally with 2,000+ clients
- Over 250 language options available
- $34 million raised in funding
Welocalize, founded in 1997 and headquartered in Midtown South, New York, NY, is the 4th largest language service provider in North America and the 9th globally. With over 250 language options, Welocalize transforms and localizes content for 2,000+ clients, including major brands like Disney, Uber, ...
🎁 Benefits
Welocalize offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment to support work-life balance. Em...
🌟 Culture
Welocalize fosters a culture of inclusivity and global awareness, emphasizing the importance of language diversity. The company is committed to levera...
Quality Manager • Mid-Level
Overview
Welocalize is hiring a Quality Manager to oversee supplier alignment and performance, ensuring on-time delivery and adherence to quality standards. This role requires strong communication and organizational skills.
Job Description
Who you are
You have a strong background in quality management, with experience in overseeing service delivery and ensuring adherence to client requirements. You understand the importance of monitoring performance metrics and are skilled at engaging with clients to align expectations with deliverables. Your ability to communicate effectively with cross-functional teams is essential for success in this role.
You are detail-oriented and proactive, capable of identifying potential issues before they arise and implementing solutions to maintain high-quality standards. Your experience in managing quality assurance processes will enable you to drive improvements and ensure defect-free deliverables.
What you'll do
As a Quality Manager at Welocalize, you will be responsible for managing the quality of service delivery to clients, ensuring that all projects meet specific requirements and are delivered on time. You will engage with clients to understand their capacity needs and quality expectations, working closely with Language Services to ensure these can be met. Monitoring customer Objectives & Key Results (OKRs) will be a key part of your role, as you take necessary actions to ensure quality and on-time delivery targets are achieved.
You will lead initiatives aimed at improving service quality and efficiency, collaborating with various teams to implement best practices in quality management. Your role will involve regular communication with stakeholders to provide updates on performance and quality metrics, ensuring transparency and alignment across the organization.
What we offer
At Welocalize, you will be part of a dynamic team that values innovation and quality in language services. We offer a collaborative work environment where your contributions will directly impact our clients' success. You will have opportunities for professional growth and development, as well as the chance to work with a diverse range of clients and projects across the globe.
We encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to transform the way brands engage with international audiences through high-quality language services.
Interested in this role?
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