Quality Program Lead • Lead

Who you are

You have a proven track record in quality management, with experience in developing and implementing quality strategies that align with client requirements. Your ability to build close and trustworthy relationships with customers is key to your success in this role. You are committed to continuous improvement and have a strong understanding of quality metrics and objectives. You thrive in collaborative environments and are adept at managing service delivery quality to meet client expectations.

You possess excellent communication skills, allowing you to effectively convey quality standards and expectations to both internal teams and clients. Your analytical mindset enables you to monitor and evaluate performance metrics, ensuring that quality and on-time delivery targets are consistently met. You are passionate about driving innovation in quality processes and are always looking for ways to enhance the customer experience.

What you'll do

As the Quality Program Lead, you will be responsible for defining and executing the quality strategy for your team, ensuring that all deliverables meet client specifications and quality standards. You will monitor customer Objectives & Key Results (OKRs) and take necessary actions to ensure that quality targets are achieved. Your role will involve collaborating with various teams to implement quality improvement initiatives and drive a culture of excellence within the organization.

You will lead efforts to enhance the customer quality experience, focusing on building strong relationships with clients and understanding their unique needs. By leveraging your expertise in quality management, you will guide your team in delivering defect-free deliverables and maintaining high standards of service quality. Your leadership will be instrumental in fostering a commitment to excellence across all projects and initiatives.

What we offer

At Welocalize, you will be part of a dynamic team that values innovation and collaboration. We offer a supportive work environment where you can grow your skills and advance your career in quality management. You will have the opportunity to work with a diverse range of clients and contribute to impactful projects that drive global business success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.