Business Operations • Senior

Who you are

You have a strong technical skillset combined with an excellent ability to understand user needs — you excel at making sound prioritization and implementation decisions that enhance operational efficiency. Your experience in business systems analysis has equipped you with the knowledge to evolve technology and processes effectively. You are passionate about improving high-volume support operations and have a relentless focus on understanding customer needs. You thrive in collaborative environments and are eager to contribute to a mission-driven company like WHOOP.

What you'll do

As a Senior Business Systems Analyst, you will be a key contributor to the Business Systems team, supporting the operations and scaling of our Membership Services function. You will utilize your technical skills to enhance the member experience and improve the efficiency of operations across a suite of best-in-class third-party tools, custom software, and AI capabilities. Your role will involve analyzing current systems, identifying areas for improvement, and implementing solutions that streamline processes and enhance user satisfaction. You will work closely with cross-functional teams to ensure that the technology and processes align with the needs of the Membership Services team, making a significant impact on the overall member experience.

What we offer

At WHOOP, we are committed to unlocking human performance and healthspan. You will be part of a dynamic team that values innovation and collaboration. We offer a supportive work environment where you can grow your skills and make a meaningful impact. The role is based in our Boston office, and we encourage candidates who may need to relocate to apply. Join us in our mission to empower members to perform at a higher level through a deeper understanding of their bodies and daily lives.