About Wizeline
Accelerating digital transformation for global businesses
Key Highlights
- Headquartered in San Francisco, California
- Over 1,000 employees worldwide
- Partners with clients like Google and Mastercard
- Raised over $100 million in funding
Wizeline is a global technology services company headquartered in San Francisco, California, specializing in software development, product design, and digital transformation. With a team of over 1,000 employees, Wizeline partners with clients like Google, Mastercard, and the BBC to deliver tailored ...
🎁 Benefits
Wizeline offers competitive salaries, equity options, a generous PTO policy, and flexible remote work arrangements. Employees also benefit from a lear...
🌟 Culture
Wizeline fosters a culture of innovation and collaboration, emphasizing an engineering-first approach. The company values diversity and inclusion, enc...
Skills & Technologies
Overview
Wizeline is hiring a Help Desk Analyst to provide first-level IT support and enhance user experience. You'll work with Active Directory and ticketing systems in Bogotá. This role is ideal for someone with a strong customer service mindset.
Job Description
Who you are
You are a problem solver who enjoys working with users and collaborating with distributed teams. With a strong customer service mindset, you communicate with empathy and clarity, ensuring users feel supported and understood. Your English proficiency is at a B2 level or higher, allowing you to effectively assist users in both spoken and written communication. You thrive in a fast-paced environment and are eager to learn and grow in your role.
What you'll do
As a Help Desk Analyst, you will provide Level 1 IT support for end users through ticketing systems and communication tools. Your responsibilities will include troubleshooting and resolving common issues related to email, calendar, printers, and basic network connectivity. You will manage user accounts in Active Directory, handling tasks such as password resets and account unlocking. You will document, track, and resolve incidents following standard operating procedures, and escalate issues to Tier 2 support when necessary. Clear and professional communication with users will be essential as you collaborate effectively with cross-functional teams.
What we offer
Wizeline offers a high-impact environment where you can develop your professional skills. You will be part of a flexible and collaborative culture that values growth and innovation. The company provides global opportunities and a vibrant community, ensuring that you are supported in your career journey. Specific benefits will be determined by your employment type and location, allowing for a tailored experience that meets your needs.
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