It Support • Entry-Level

Who you are

You are an enthusiastic individual with a strong customer service mindset, eager to provide first-level IT support to end users. Your English proficiency is at B2 or higher, allowing you to communicate clearly and empathetically with users. You enjoy problem-solving and collaborating with distributed teams in a fast-paced environment, making you a perfect fit for this role.

You have experience managing user accounts in Active Directory, including tasks such as password resets and account unlocking. Your technical skills include troubleshooting common IT issues related to email, calendar, printers, and basic network connectivity. You are comfortable using ticketing systems to document, track, and resolve incidents, ensuring adherence to standard operating procedures.

Desirable

While not mandatory, familiarity with basic Python scripting and industry-related certifications such as ITIL, Network+, A+, or CCNA would be advantageous. Your ability to escalate issues to Tier 2 support when necessary demonstrates your understanding of the support process and commitment to user satisfaction.

What you'll do

In this role, you will provide Level 1 IT support for end users, addressing a variety of technical issues through ticketing systems and communication tools. You will troubleshoot and resolve common problems related to email and calendar access, printer functionality, and basic network connectivity. Your responsibilities will also include managing user accounts in Active Directory, ensuring that users have the access they need to perform their tasks effectively.

You will document all incidents and resolutions in the ticketing system, following established SOPs to maintain a high standard of service. Clear and professional communication with users is essential, as you will need to explain technical issues in a way that is easy to understand. Collaboration with cross-functional and distributed teams will be a key part of your daily activities, allowing you to contribute to a supportive and effective work environment.

What we offer

Wizeline provides a high-impact environment where you can grow professionally and collaborate with a vibrant community of innovators. We are committed to your professional development and offer global opportunities for career advancement. Our flexible and collaborative culture ensures that you will be supported in your role, allowing you to thrive and make a meaningful impact within the organization.