About Xero
Empowering small businesses with smart accounting solutions
Key Highlights
- Over 3 million subscribers globally
- Raised $500M+ in funding since inception
- Headquartered in Te Aro, Wellington
- Acquired Instafile in 2018 to enhance services
Xero is a leading cloud-based accounting software platform headquartered in Te Aro, Wellington, serving over 3 million subscribers globally. Founded in 2006, Xero provides small businesses, accountants, and bookkeepers with powerful financial tools that streamline accounting processes. The company h...
π Benefits
Xero offers competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from a learning...
π Culture
Xero promotes a customer-centric culture focused on empowering small businesses with accessible financial solutions. The company values innovation and...
Customer Success β’ Entry-Level
Xero β’ Copenhagen
Overview
Xero is hiring a Danish-speaking Customer Onboarding Consultant to assist new customers in setting up their Planday platform. This role is based in Copenhagen and focuses on enhancing customer experience in the Scandinavian markets.
Job Description
Who you are
You are a proactive individual with a passion for customer service and a knack for helping others succeed. Your fluency in Danish allows you to communicate effectively with our Scandinavian customers, ensuring they feel supported from day one. You understand the importance of work/life balance and are excited about contributing to a mission that makes shift work more human. You thrive in collaborative environments and enjoy working as part of a team to achieve common goals.
What you'll do
As a Customer Onboarding Consultant, you will play a crucial role in guiding new customers through the setup of their Planday platform. Your responsibilities will include scheduling onboarding sessions, providing training, and ensuring that customers understand how to utilize the platform effectively. You will work closely with the Customer Onboarding Team to tailor the onboarding experience to meet the unique needs of each customer, helping them to achieve their scheduling goals. Your role will also involve gathering feedback from customers to improve the onboarding process and enhance overall customer satisfaction.
What we offer
At Xero, we believe in fostering a supportive and inclusive work environment. You will have the opportunity to work with a talented team dedicated to making a positive impact on the lives of shift workers. We offer competitive compensation and the chance to be part of a company that values innovation and customer success. As this is a maternity cover position, you will gain valuable experience in a dynamic and growing company while contributing to meaningful change in the industry.
Interested in this role?
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