Technical Account Manager • Mid-Level

Who you are

You are a highly motivated Mechanical Engineer with a strong background in customer engagement and technical expertise. You thrive in roles that blend engineering knowledge with operational execution, and you have a passion for ensuring customer success. Your experience allows you to act as a trusted advisor, building relationships with clients and understanding their unique needs. You are proactive in identifying potential challenges and addressing them effectively, ensuring alignment with customer projects and initiatives.

You have experience collaborating closely with engineering teams, particularly in Design for Manufacturing (DFM), to optimize projects for digital manufacturing platforms. Your ability to communicate technical concepts clearly to non-technical stakeholders sets you apart, making you an invaluable asset to both your team and your clients. You are comfortable with regular onsite visits to customer locations, fostering strong partnerships and trust.

Desirable

Experience in a customer-facing role within the manufacturing or engineering sectors is a plus. Familiarity with digital manufacturing platforms and an understanding of operational workflows will enhance your effectiveness in this position. You are adaptable and eager to learn, always looking for ways to improve processes and drive growth.

What you'll do

As a Technical Account Manager at Xometry, you will be embedded within our most strategic accounts, acting as an extension of their engineering teams. Your primary responsibility will be to ensure customer satisfaction by providing technical expertise and operational support. You will conduct weekly onsite visits to build relationships with customer engineers, understanding their needs and collaborating on DFM to optimize projects.

You will proactively identify and address potential manufacturing challenges, staying informed about upcoming customer projects and initiatives. Your role will involve working closely with the Operations and Sales teams to drive growth and ensure alignment with Xometry's platform capabilities. You will leverage your mechanical engineering background to provide insights and solutions that enhance the customer experience.

In addition to customer engagement, you will play a key role in operational execution, ensuring that projects are delivered on time and meet quality standards. You will be responsible for tracking project progress and communicating updates to both internal teams and clients. Your ability to navigate complex technical discussions will be crucial in fostering collaboration and achieving successful outcomes.

What we offer

At Xometry, we offer a unique opportunity to join a growing company at the forefront of digital manufacturing. You will be part of a dynamic team that values innovation and collaboration. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the organization. You will have the chance to make a real impact by helping our clients succeed and driving the future of manufacturing.

We encourage you to apply even if your experience doesn't match every requirement. We value diverse perspectives and are committed to creating an inclusive environment where everyone can thrive.