Technical Account Manager • Mid-Level

Who you are

You are a highly motivated Mechanical Engineer with experience in customer engagement and a passion for ensuring customer success. You have a strong technical background that allows you to act as a trusted advisor to enterprise accounts, understanding their needs and challenges. Your ability to collaborate closely with customer engineers on Design for Manufacturing (DFM) makes you an ideal fit for this role. You thrive in a customer-facing position and are eager to make a real impact in a growing company. You possess excellent communication skills, enabling you to build strong relationships with clients and internal teams alike.

Desirable

Experience in a technical account management role or similar customer-facing position is a plus. Familiarity with manufacturing processes and challenges will help you excel in this role. A proactive approach to identifying and addressing potential manufacturing challenges will set you apart.

What you'll do

As a Technical Account Manager at Xometry, you will be embedded within our most strategic accounts, acting as an extension of their engineering teams. You will conduct weekly onsite visits to build relationships and understand customer needs deeply. Your role will involve collaborating closely with customer engineers to optimize projects for Xometry's platform through Design for Manufacturing (DFM). You will proactively identify and address potential manufacturing challenges, ensuring alignment with upcoming customer projects and initiatives. Your technical expertise will be crucial in driving growth and ensuring customer satisfaction, as you work closely with both Operations and Sales teams.

What we offer

Joining Xometry means becoming part of a dynamic and innovative company at the forefront of digital manufacturing. You will have the opportunity to work with a talented team and contribute to the growth of our digital marketplace. We offer competitive compensation and benefits, along with a supportive work environment that encourages professional development. You will play a key role in shaping the future of manufacturing by connecting innovative ideas with the resources needed to bring them to life.