Technical Account Manager • Mid-Level

Who you are

You are a highly motivated Mechanical Engineer with a passion for customer success and a desire to make a real impact. You have experience in customer engagement and possess the technical expertise necessary to act as a trusted advisor for enterprise accounts. Your ability to build relationships and understand customer needs is paramount in this role.

You thrive in collaborative environments, working closely with customer engineers on Design for Manufacturing (DFM) to optimize projects for Xometry's platform. You proactively identify and address potential manufacturing challenges, ensuring alignment with customer projects and initiatives. Your strong communication skills enable you to effectively convey technical information to both customers and internal teams.

What you'll do

As a Technical Account Manager at Xometry, you will be embedded within our most strategic accounts, acting as an extension of their engineering teams. You will conduct weekly onsite visits to build relationships and understand their needs, becoming a trusted advisor and technical expert. Your role will involve collaborating closely with customer engineers on DFM to optimize projects for our platform, ensuring that we meet their manufacturing requirements effectively.

You will stay informed about upcoming customer projects and initiatives, ensuring alignment with Xometry's capabilities. Your proactive approach will help identify potential manufacturing challenges before they arise, allowing you to address them swiftly and maintain customer satisfaction. You will report into Operations while working closely with Sales to drive growth and ensure that our customers receive the best possible service.

What we offer

Joining Xometry means being part of a dynamic and growing company at the forefront of digital manufacturing. We offer a collaborative work environment where your contributions will have a direct impact on our customers' success. You will have the opportunity to work with innovative technologies and engage with a diverse range of clients, from startups to Fortune 1000 companies. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.