Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success or account management, ideally within the eCommerce sector. Your ability to build strong relationships with clients is complemented by your analytical skills, allowing you to identify business goals and optimization points effectively. You are fluent in French and possess excellent communication skills, enabling you to engage with clients and stakeholders confidently. You thrive in a collaborative environment and are passionate about delivering value and ROI to customers. Your proactive nature helps you identify risks and opportunities, ensuring that clients receive the best possible service. You are adaptable and can manage multiple client relationships simultaneously, demonstrating strong organizational skills.

What you'll do

As a Customer Success Manager at Yotpo, you will be at the forefront of customer satisfaction, guiding clients through their journey with our platform. You will consult with clients to deliver ROI and value, leveraging Yotpo's suite of services to meet their business needs. Your role will involve analyzing key account statistics and performance metrics to identify pain points and educate customers on how to drive performance. You will proactively identify risks and escalate issues as necessary to maximize customer retention. Building long-lasting professional relationships based on trust and exceptional service will be a key focus of your work. You will also collaborate with internal teams to ensure that clients receive the support they need to succeed.

What we offer

Yotpo provides a dynamic work environment with opportunities for internal mobility and professional development. You will have access to a flexible benefits solution, monthly food vouchers, and e-learning portals. Our company culture encourages knowledge sharing through hackathons, tech conferences, and workshops. We offer a hybrid working model, allowing you to work two days a week in the office while enjoying the flexibility of remote work. Join us in leading the next era of trust and loyalty in eCommerce.