About Zeotap
Empowering marketers with secure customer insights
Key Highlights
- Headquartered in Kreuzberg, Berlin, Germany
- Raised $118.3 million in Series C funding
- 101-200 employees with a multicultural workforce
- Focus on privacy and security in customer data
Zeotap, headquartered in Kreuzberg, Berlin, is a leading Customer Data Platform that empowers marketers to leverage customer insights while prioritizing privacy and security. With over $118.3 million raised in Series C funding, Zeotap serves a diverse clientele across three continents, helping compa...
π Benefits
Zeotap offers family leave, employee discounts, and the option to choose your equipment. The company promotes a healthy work/play synergy and provides...
π Culture
Zeotap fosters a culture of trust and transparency, emphasizing data accuracy and intelligent decision-making. The company values diversity and collab...
Overview
Zeotap is hiring a Senior Solutions Engineer - Support to provide technical expertise and drive customer success for enterprise clients using their SaaS platform. You'll collaborate across teams to ensure exceptional customer experiences. This role requires a strong technical background and experience in customer support.
Job Description
Who you are
You have a strong technical background and a proven ability to mentor and drive team efficiency in a high-growth, fast-paced environment. With experience in customer support, you understand the importance of delivering excellent service and resolving complex issues. You possess an ownership mindset and are passionate about helping clients succeed with technology. Your collaborative nature allows you to work effectively across teams, including Engineering, Product, Sales, and Customer Success.
What you'll do
As a Senior Solutions Engineer - Support, you will play a key role in providing technical expertise to our enterprise clients. You will resolve complex issues and ensure seamless integrations with Zeotapβs SaaS platform. Additionally, you will manage escalations and lead client-facing calls, ensuring that customers derive maximum value from our solutions. You will also mentor the support team and drive process improvements to enhance customer satisfaction. Your contributions will directly impact the success of our clients and the overall performance of the support team.
What we offer
At Zeotap, we provide a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with innovative brands and contribute to the development of cutting-edge technology in the Customer Data Platform space. We value collaboration and encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to empower brands with high-quality data solutions.
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