Customer Success • Mid-Level

Who you are

You are a dedicated professional with a passion for improving customer experiences in the healthcare sector. You understand the challenges patients face and are motivated to provide solutions that empower them. Your ability to connect with providers and understand their needs is crucial in delivering exceptional service. You thrive in collaborative environments and are eager to contribute to a mission-driven company. You possess strong communication skills and are comfortable upselling features to enhance provider accounts. You are adaptable and can navigate the complexities of the healthcare marketplace with ease.

What you'll do

As a Provider Experience Specialist at Zocdoc, you will play a vital role in delivering exceptional customer service to our provider accounts. You will be responsible for understanding the needs of providers and offering tailored solutions that enhance their experience with our platform. Your ability to upsell features will be key to driving satisfaction and engagement among our provider partners. You will work closely with cross-functional teams to ensure that providers receive the support they need to succeed. Your role will involve fostering authentic connections with providers, inspiring trust and loyalty in our services. You will also contribute to the continuous improvement of our processes and systems, ensuring that we meet the evolving needs of our customers.

What we offer

At Zocdoc, we are committed to creating a work environment that is inclusive and free from discrimination. We value diversity and encourage applicants from all backgrounds to apply. You will have the opportunity to work in a dynamic and supportive team that is focused on making a positive impact in the healthcare industry. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower patients and transform the healthcare experience.