Customer Success • Mid-Level

Who you are

You are a dedicated professional with a passion for delivering exceptional customer service. You understand the importance of fostering authentic connections and are skilled at upselling features to meet customer needs. Your ability to communicate effectively and empathetically makes you a valuable asset in any customer-facing role. You thrive in collaborative environments and are motivated by the mission to empower patients in the healthcare system.

What you'll do

As a Provider Experience Specialist at Zocdoc, you will play a crucial role in enhancing the experience of our provider accounts. You will engage with providers to understand their needs and offer tailored solutions that improve their experience with our platform. Your success will be measured by your ability to upsell features and drive customer satisfaction. You will work closely with cross-functional teams to ensure that our providers receive the support they need to succeed. Your role will involve regular communication with providers, addressing their concerns, and providing them with the resources necessary to navigate our services effectively.

What we offer

At Zocdoc, we are committed to creating a work environment that is inclusive and free from discrimination. We value diversity and encourage applicants from all backgrounds to apply. You will be part of a mission-driven team that is dedicated to transforming the healthcare experience for patients and providers alike. We offer competitive compensation and opportunities for professional growth within the company. Join us in making healthcare work for everyone.