Customer Success • Mid-Level

Who you are

You are a dedicated professional with a passion for improving customer experiences in the healthcare sector. You understand the challenges patients face and are motivated to provide solutions that empower them. Your ability to build authentic connections with providers is key to your success in this role. You thrive in collaborative environments and are eager to contribute to a mission-driven company. You have experience in customer service or a related field, and you are comfortable upselling features to meet customer needs. You are adaptable and can navigate complex problems with ease.

What you'll do

As a Provider Experience Specialist at Zocdoc, you will play a crucial role in delivering exceptional customer service to our provider accounts. You will be responsible for understanding the needs of our providers and offering tailored solutions that enhance their experience with our platform. Your ability to upsell features will be evaluated, and you will work closely with other team members to ensure that our providers feel supported and valued. You will engage with providers to foster authentic connections and inspire trust in our services. Your contributions will directly impact our mission to empower patients and improve the healthcare experience.

What we offer

At Zocdoc, we offer a supportive work environment that values diversity and inclusion. You will have the opportunity to work with a team of thoughtful and driven individuals who are passionate about making a difference in healthcare. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform the healthcare experience for patients and providers alike.