Customer Success • Mid-Level

Who you are

You are a dedicated professional with a strong commitment to delivering exceptional customer service. You understand the importance of fostering authentic connections and inspiring trust among provider accounts. Your ability to upsell features and offer tailored solutions is a key strength, and you thrive in environments where collaboration and teamwork are valued. You are adaptable and can navigate complex problems with ease, always keeping the customer experience at the forefront of your efforts.

Desirable

Experience in healthcare or a related field is a plus, as it gives you insight into the unique challenges faced by providers and patients alike. Familiarity with customer relationship management tools can enhance your effectiveness in this role, allowing you to track interactions and follow up efficiently. A background in sales or account management would also be beneficial, as it equips you with the skills to identify opportunities for upselling and improving customer satisfaction.

What you'll do

As a Provider Experience Specialist at Zocdoc, you will play a vital role in our mission to empower patients by improving the provider experience. You will engage with provider accounts to understand their needs and challenges, ensuring they have the tools and support necessary to succeed. Your primary focus will be on delivering exceptional customer service, which includes answering inquiries, resolving issues, and providing guidance on how to maximize the value of our platform.

You will also be responsible for upselling features that can enhance the provider's experience and improve patient outcomes. This involves understanding the unique offerings of Zocdoc and effectively communicating their benefits to providers. You will work closely with cross-functional teams to ensure that the solutions you provide are tailored to the specific needs of each provider account.

In addition to direct interactions with providers, you will analyze feedback and data to identify trends and areas for improvement. Your insights will help shape the development of new features and enhancements to our platform, ensuring that we continue to meet the evolving needs of our users. Collaboration with marketing and product teams will be essential as you advocate for the voice of the provider in our product development process.

What we offer

At Zocdoc, we believe in creating a supportive and inclusive work environment where everyone can thrive. We offer competitive compensation and benefits, including health insurance, paid time off, and opportunities for professional development. You will have the chance to work with a team of passionate individuals who are dedicated to making a positive impact in the healthcare industry. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective could be just what we need to drive our mission forward.