About Zocdoc
Connecting patients to doctors, seamlessly and efficiently
Key Highlights
- Over 100 million users booking appointments monthly
- $374 million raised in Series D funding
- Headquartered in SoHo, New York, with 1001+ employees
- Partnerships with WellHive to support veterans' healthcare
Zocdoc is a leading healthcare platform headquartered in SoHo, New York, that connects patients with doctors through its API. With over 100 million users each month, Zocdoc allows patients to book appointments instantly, read verified reviews, and access both in-person and virtual care. The company ...
🎁 Benefits
Zocdoc offers 100% paid health benefits, generous vacation and parental leave packages, and a 401(k) match. Employees enjoy complimentary lunch and sn...
🌟 Culture
Zocdoc is dedicated to putting patients first by streamlining healthcare access and reducing inefficiencies. The company embraces a user-centric appro...
Overview
Zocdoc is hiring a Provider Experience Specialist to enhance customer service for provider accounts. You'll focus on upselling features and building authentic connections. This role requires strong communication skills and a customer-centric approach.
Job Description
Who you are
You are a dedicated professional with a passion for improving customer experiences in the healthcare sector. You understand the importance of delivering exceptional service and are committed to embodying Zocdoc's core values in every interaction. Your ability to upsell features and provide tailored solutions will be key to your success in this role. You thrive in collaborative environments and enjoy fostering authentic connections with clients. You are adaptable and can navigate complex challenges with a positive attitude. You believe in the mission of empowering patients and are excited to contribute to a company that is transforming healthcare.
What you'll do
As a Provider Experience Specialist at Zocdoc, you will play a vital role in enhancing the experience of our provider accounts. You will be responsible for delivering exceptional customer service, ensuring that providers feel supported and valued. Your primary focus will be on upselling features that can benefit our providers, helping them to maximize their engagement with our platform. You will work closely with various teams to address provider needs and provide tailored solutions that enhance their experience. You will also be involved in fostering authentic connections with providers, inspiring trust and loyalty. Your contributions will directly impact Zocdoc's mission to empower patients and improve the healthcare experience.
What we offer
At Zocdoc, we offer a supportive work environment that values diversity and inclusion. You will have the opportunity to work with a team of driven and collaborative individuals who are passionate about making a difference in healthcare. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate. Our commitment to your professional growth means you will have access to resources and opportunities to develop your skills further. Join us in our mission to transform healthcare and make it work for patients.
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