Support Engineer • Mid-Level

Who you are

You have a strong background in customer support and technical troubleshooting, ideally with experience in cybersecurity or AI security. You thrive on solving complex challenges and are driven by a purpose to make a positive difference on a global scale. Your ability to collaborate effectively with cross-functional teams is essential, as you will be working closely with client-facing teams to identify and resolve issues. You are comfortable with data analysis and can leverage insights to drive strategic decision-making. You value transparency and constructive debate, believing that the best ideas come from collaboration and accountability.

Desirable

Experience in a cloud-native environment or familiarity with Zero Trust security principles would be advantageous. A background in data analysis or market research can enhance your ability to provide valuable insights for our customers. You are adaptable and can thrive in a fast-paced environment, embracing change and promoting employee adoption during organizational transitions.

What you'll do

As an Escalation Engineer at Zscaler, you will play a critical role in ensuring customer success by addressing complex challenges faced by our client-facing teams. You will collaborate with various teams to identify solutions and facilitate smooth transitions during organizational changes. Your expertise in AI security will be essential in helping customers navigate cybersecurity threats and data loss. You will be responsible for analyzing competitor and industry trends to provide valuable insights that drive strategic decision-making. Your contributions will directly impact the efficiency and effectiveness of Zscaler's operations, enabling us to better serve our customers.

What we offer

At Zscaler, we are committed to building high-performing teams that can make an impact quickly and with high quality. We foster a culture of execution centered on customer obsession, collaboration, ownership, and accountability. You will have the opportunity to work in a dynamic environment where your contributions are valued and recognized. We believe in providing reasonable support for candidates who are differently abled or require accommodations during the recruiting process. Join us in shaping the future of cybersecurity and making a positive difference on a global scale.