About Zscaler
Secure access for a cloud-first world
Key Highlights
- Public company (NASDAQ: ZS) with a valuation over $4B
- 7,000+ enterprise customers including Netflix & Siemens
- Headquartered in San Jose, California
- Over $500M raised in funding since inception
Zscaler, headquartered in San Jose, California, is a leader in cloud security solutions, providing services to over 7,000 customers including major corporations like Netflix and Siemens. Founded in 2008, Zscaler went public in 2018 and has since raised over $500 million in funding, with a current va...
🎁 Benefits
Zscaler offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees ...
🌟 Culture
Zscaler fosters a culture of innovation and agility, emphasizing a cloud-first approach to security. The company values transparency and collaboration...
Overview
Zscaler is hiring an Escalation Engineer - AI Security to enhance customer success and address complex challenges in cybersecurity. You'll collaborate with client-facing teams to improve efficiency and drive value. This role requires a strong problem-solving mindset and a commitment to customer satisfaction.
Job Description
Who you are
You have a strong background in technical support or engineering, ideally with experience in cybersecurity or AI-related fields. You thrive on solving complex challenges and are driven by a purpose to make a positive difference on a global scale. Your ability to collaborate effectively with cross-functional teams is essential, as you will be working closely with client-facing teams to identify and implement solutions that enhance customer success. You are comfortable with data analysis and market research, which will help you provide valuable insights for strategic decision-making. You understand the importance of transparency and constructive debate in a high-performing team environment, and you are committed to delivering high-quality results.
What you'll do
As an Escalation Engineer at Zscaler, you will play a critical role in addressing challenges faced by our client-facing teams. You will leverage your technical expertise to troubleshoot and resolve complex issues, ensuring that our customers receive the highest level of support. You will collaborate with various teams to facilitate smooth transitions during organizational changes, promoting employee adoption and enhancing overall efficiency. Your insights will be instrumental in driving value for our customers, as you will analyze competitor and industry trends to identify solutions that align with their needs. You will also contribute to building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
What we offer
At Zscaler, we are committed to fostering a culture that values high-impact and high-accountability work. You will have the opportunity to work in a dynamic environment where your contributions directly impact our customers' success. We offer reasonable support for candidates who require accommodations during the recruiting process, ensuring that everyone has the opportunity to thrive. Join us in shaping the future of cybersecurity and making a meaningful difference in the lives of our customers.
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