Customer Solution Engineer • Mid-Level

Who you are

You have a strong background in technical advisory roles, particularly in the context of subscription-based business models. Your experience with Order to Cash processes and enterprise integrations allows you to effectively guide customers in optimizing their operations. You possess excellent communication skills, enabling you to collaborate with both technical teams and executives to ensure alignment on business goals.

Your ability to troubleshoot complex challenges and provide strategic insights is complemented by your understanding of financial and revenue systems. You are adept at balancing technical problem-solving with strategic advisory, making you a trusted partner for clients looking to enhance their digital experiences.

Desirable

Experience with Zuora's platform or similar subscription management tools is a plus. Familiarity with best practices in subscription business architecture will help you excel in this role. A proactive approach to learning and adapting to new technologies will be beneficial as you dive deep into the Zuora platform.

What you'll do

As a Customer Solution Engineer at Zuora, you will be responsible for becoming an expert in the Zuora platform and guiding customers on how to best architect their subscription businesses. You will collaborate with cross-functional teams to ensure that the solutions provided are both technically sound and aligned with the customers' business objectives. Your role will involve advising clients on best practices, troubleshooting complex challenges, and shaping solutions that drive measurable success.

You will engage with customers to understand their unique needs and challenges, providing tailored solutions that enhance their subscription management processes. Your technical depth will be crucial as you demonstrate the capabilities of the Zuora platform and help clients implement effective strategies for growth. You will also work closely with internal teams to ensure that customer feedback is integrated into product development and service improvements.

What we offer

At Zuora, we are committed to fostering a diverse and inclusive workplace. We offer competitive compensation packages and opportunities for professional growth. You will be part of a dynamic team that is transforming industries through innovative subscription solutions. Join us in our mission to help businesses thrive in the Subscription Economy.