It Support • Mid-Level

Who you are

You are a skilled IT Support Specialist with a strong customer focus and a knack for problem-solving. You have experience providing technical support in a fast-paced environment, ensuring that users receive timely and effective assistance. Your communication skills are top-notch, allowing you to explain technical issues clearly to non-technical users. You are proactive in identifying and resolving issues before they escalate, and you thrive in a collaborative team environment.

You have a solid understanding of various technologies, including MacBooks, Windows laptops, and collaboration tools like Google Workspace and Slack. Your technical expertise enables you to troubleshoot a wide range of issues, from hardware malfunctions to software glitches. You are comfortable working with different applications and are always eager to learn about new technologies that can enhance the work environment.

What you'll do

In this role, you will monitor and triage incoming tickets in the IT Helpdesk Ticket Queue, ensuring that all issues are addressed promptly. You will provide timely responses to all inquiries, keeping internal customers updated on the status of their requests. Your responsibilities will also include collaborating with team members to implement new technologies that improve the overall user experience. You will play a key role in maintaining a smooth and efficient IT support process, contributing to the company's mission of transforming industries through innovative solutions.

What we offer

At Zuora, you will be part of a dynamic team that is committed to driving the implementation of new technologies. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with cutting-edge tools and technologies, making a meaningful impact on the company's success. We encourage candidates from all backgrounds to apply and look forward to welcoming you to our team.