About 9fin
AI-driven insights for finance professionals
Key Highlights
- Raised $88.6 million in Series A funding
- Headquartered in the City of London, UK
- Serves leading banks, hedge funds, and asset managers
- Offers 22 weeks full pay maternity and 12 weeks paternity leave
9fin is a data and analytics platform tailored for leveraged finance professionals, enabling them to extract key financial data from complex documents using advanced AI and computer vision tools. Headquartered in the City of London, 9fin serves leading banks, hedge funds, and asset managers globally...
π Benefits
Employees enjoy 22 weeks of full pay maternity leave, 12 weeks of full pay paternity leave, and a generous learning and development budget. The compan...
π Culture
9fin fosters a culture of innovation by leveraging AI to automate manual tasks in finance, allowing employees to focus on strategic decision-making. T...
Overview
9fin is hiring a Customer Success Manager to enhance client relationships and drive product usage. You'll collaborate with account managers to ensure clients fully understand and utilize the platform. This role requires strong communication and collaboration skills.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within the financial services or technology sectors. Your experience has equipped you with the ability to build and maintain relationships with clients, ensuring they derive maximum value from the products and services offered. You are data-driven, using insights to inform your strategies and communications with clients. You thrive in collaborative environments, working closely with cross-functional teams to enhance the customer experience and drive product adoption.
You possess excellent communication skills, both written and verbal, allowing you to articulate complex concepts in a clear and engaging manner. You are proactive in identifying client needs and are skilled at developing innovative solutions to meet those needs. Your ability to analyze data and derive actionable insights is a key strength, enabling you to drive usage growth and improve client satisfaction.
What you'll do
As a Customer Success Manager at 9fin, you will be at the forefront of building strong client relationships and driving revenue through enhanced workflows. You will collaborate closely with the account management team to ensure that clients fully understand the product offerings and are utilizing the platform effectively. Your role will involve innovating new ways to partner with clients, leveraging data to communicate effectively and enhance their experience.
You will be responsible for executing the usage growth strategy, working with various teams to enhance the quality and functionality of the products. Your focus will be on producing a top-tier customer experience, ensuring that clients feel supported and valued. You will also play a key role in gathering feedback from clients to inform product development and improvements, ensuring that 9fin continues to meet the evolving needs of its client base.
What we offer
At 9fin, we are committed to creating an inclusive workplace where everyone can reach their full potential. We recognize that building diverse teams enables a more creative and productive environment. We encourage you to apply even if your experience doesn't perfectly align with the job description, as you might just be who weβre looking for. Join us in our mission to revolutionize the debt capital markets and make a meaningful impact in the industry.
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