About Reltio
Transforming data into trusted insights at scale
Key Highlights
- Cloud-native MDM solution with real-time data capabilities
- Over 200 enterprise customers, including Fortune 500 firms
- $100M+ raised in funding from investors like Crosslink Capital
- Headquartered in Redwood City, California
Reltio is a cloud-native master data management (MDM) solution headquartered in Redwood City, California. The Reltio Connected Data Platform empowers organizations to unify and cleanse complex data from multiple sources, providing real-time insights for over 200 customers, including Fortune 500 comp...
🎁 Benefits
Reltio offers competitive salaries, equity options, flexible PTO, and a remote work policy that supports work-life balance. Employees also benefit fro...
🌟 Culture
Reltio fosters a data-driven culture that emphasizes innovation and collaboration. The company values transparency and encourages employees to contrib...
Overview
Reltio is hiring a Customer Success Manager to ensure customer satisfaction and drive business success through data management solutions. You'll work closely with clients to understand their needs and help them leverage Reltio's platform effectively. This role requires strong interpersonal skills and a commitment to customer service.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within the technology or data management sectors. You understand the importance of customer satisfaction and are dedicated to helping clients achieve their business goals through effective use of technology. Your communication skills are exceptional, allowing you to build strong relationships with clients and internal teams alike. You are proactive in identifying customer needs and are skilled at providing solutions that drive value. You thrive in a collaborative environment and are comfortable working with cross-functional teams to ensure customer success. You embrace challenges and are committed to continuous improvement, both for yourself and your clients.
What you'll do
As a Customer Success Manager at Reltio, you will be the primary point of contact for our clients, ensuring they receive the highest level of service and support. You will work closely with customers to understand their unique needs and help them navigate our data management platform effectively. Your role will involve onboarding new clients, providing training, and offering ongoing support to ensure they maximize the value of our solutions. You will also gather feedback from clients to inform product development and improve our services. Collaborating with sales and product teams, you will help identify opportunities for upselling and cross-selling, contributing to the overall growth of the company. Your success will be measured by customer satisfaction metrics and retention rates.
What we offer
At Reltio, we offer a flexible work environment that supports a healthy work-life balance. You will be part of a dynamic team that values collaboration and innovation. We provide opportunities for professional development and growth, ensuring you have the resources you need to succeed in your role. Our commitment to diversity and inclusion means you will work in an environment that respects and values different perspectives. We believe in empowering our employees to take ownership of their work and contribute to our mission of transforming data into actionable insights for our clients.
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