About Hook
Transforming customer engagement with machine learning insights
Key Highlights
- $14.5M raised from investors including LocalGlobe and Ross Mason
- Headquartered in the City of London with stunning modern offices
- Flexible working policy rated 9.5/10 by employees
- Serves some of the fastest-growing subscription businesses globally
Hook is a predictive revenue growth platform headquartered in the City of London, UK, specializing in machine learning insights for subscription businesses. Backed by $14.5M in funding from top investors like LocalGlobe and Mulesoft founder Ross Mason, Hook serves some of the fastest-growing compani...
🎁 Benefits
Employees enjoy generous stock options, Bupa private medical insurance, and a flexible working policy rated 9.5/10. Additional perks include a £500 an...
🌟 Culture
Hook fosters a strong technical team culture focused on leveraging machine learning to transform customer engagement in subscription businesses. The c...
Overview
Hook is hiring an Account Manager to partner with their growing customer base, ensuring measurable success with their AI-driven solutions. This role requires strong customer success expertise and the ability to engage with customer success professionals.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally with experience in a tech or SaaS environment. Your ability to build relationships and understand customer needs is paramount, as you will be working with professionals who are experts in customer success themselves. You bring credibility and insight to every conversation, ensuring that customers feel valued and understood. You are comfortable navigating complex discussions and can articulate the value of Hook's solutions effectively.
You thrive in a fast-paced startup environment and are excited about the opportunity to shape how customer success is defined and delivered at Hook. Your analytical mindset allows you to assess customer performance and identify opportunities for improvement, driving adoption and renewals. You are a proactive problem solver who enjoys collaborating with cross-functional teams to deliver exceptional customer experiences.
What you'll do
In this role, you will own the customer lifecycle from initial strategy sessions through to adoption, value realization, and renewals. You will work closely with customers to ensure they achieve measurable success with Hook's AI and machine learning solutions. Your responsibilities will include conducting regular check-ins, providing insights based on customer data, and facilitating training sessions to help customers maximize the value of our products. You will also play a key role in shaping the customer success strategy, contributing to the development of best practices and processes that enhance customer engagement.
You will collaborate with the product and engineering teams to relay customer feedback and advocate for enhancements that align with customer needs. Your insights will help drive product improvements and ensure that Hook remains at the forefront of customer growth solutions. You will also be responsible for tracking customer metrics and reporting on success stories that highlight the impact of our solutions on customer businesses.
What we offer
At Hook, we are committed to creating a diverse and inclusive workplace where everyone can thrive. We offer competitive compensation and benefits, along with a supportive environment that encourages professional growth. You will have access to the latest tools and technologies to help you succeed in your role. Our office is located in the vibrant Liverpool Street area, providing a dynamic setting for collaboration and innovation. We believe in fostering a culture that values creativity, teamwork, and a shared vision for customer success.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Hook.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Hook is seeking a Customer Success Manager to partner with their growing customer base and ensure measurable success. You'll leverage your expertise in customer success to drive engagement and value realization. This role requires experience in customer success management.
Customer Success Manager
Stripe is hiring a Customer Success Manager to oversee the post-sales lifecycle for enterprise customers. You'll engage with clients to ensure they maximize their investment in Stripe's services. This role requires strong analytical skills and the ability to work collaboratively with various teams.
Customer Success Manager
Reltio is hiring a Customer Success Manager to ensure customer satisfaction and drive business success through data management solutions. You'll work closely with clients to understand their needs and help them leverage Reltio's platform effectively. This role requires strong interpersonal skills and a commitment to customer service.
Customer Success Manager
9fin is hiring a Customer Success Manager to enhance client relationships and drive product usage. You'll collaborate with account managers to ensure clients fully understand and utilize the platform. This role requires strong communication and collaboration skills.
Customer Success Manager
AvePoint is hiring a Customer Success Manager to develop strategies for technology adoption and ensure customer satisfaction. You'll work closely with internal and external stakeholders to enhance product onboarding and retention. This role requires a strong understanding of the sales cycle and customer engagement.