Technical Support Engineer • Entry-Level

Who you are

You thrive in a fast-paced environment and enjoy solving complex problems. You have a knack for troubleshooting unique technical issues and are eager to learn new skills to become a subject matter expert in Accela technology. You excel at building strong relationships with customers by understanding their needs and concerns, ensuring their success with our solutions. You are detail-oriented and enjoy documenting solutions to help others navigate similar challenges. You are a team player who values collaboration and communication, and you take pride in delivering a world-class support experience.

What you'll do

As a Technical Support Engineer at Accela, you will serve as the primary point of contact for customers, owning their issues from start to finish. You will identify solutions for their most challenging technical and business questions, ensuring that they receive the support they need to effectively use our industry-leading solutions. You will develop new skills and become a subject matter expert in Accela technology, contributing to the overall success of the support team. Your role will involve troubleshooting, researching, and documenting solutions, all while providing exceptional support to our customers. You will work closely with other team members to share knowledge and improve the support experience for everyone.

What we offer

Accela offers a supportive work environment where team members are valued and respected. We provide the knowledge and resources needed to resolve complex problems and ensure your success in the role. You will have the opportunity to grow your skills and advance your career while making a meaningful impact in the communities we serve. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace.