Technical Support Engineer • Entry-Level

Who you are

You are a motivated individual eager to start your career in technical support, with a strong interest in technology and customer service. You possess excellent communication skills and enjoy helping others solve problems. You are adaptable and willing to learn about the Internet of Things (IoT) and how it can transform physical operations across various industries.

Desirable

Experience in customer service or technical support is a plus, but not required. Familiarity with IoT technologies or a background in operations can help you excel in this role.

What you'll do

As a Technical Support Engineer at Samsara, you will be the first point of contact for customers seeking assistance with our Connected Operations™ Cloud platform. You will troubleshoot technical issues, provide solutions, and ensure customer satisfaction. Your role will involve collaborating with engineering teams to escalate complex issues and contribute to product improvements based on customer feedback.

You will also assist in creating and maintaining documentation for common issues and solutions, helping to build a knowledge base that enhances the efficiency of the support team. Your ability to communicate technical information clearly will be essential in guiding customers through troubleshooting steps and ensuring they can effectively use our products.

What we offer

Samsara offers a supportive work environment where you can grow your skills and advance your career in technical support. You will have the opportunity to work with a diverse team dedicated to improving the safety and efficiency of physical operations globally. We encourage you to apply even if your experience doesn't match every requirement, as we value potential and a willingness to learn.