Product Designer • Senior

Who you are

You have 5+ years of experience in product design, particularly in creating user-centered designs that enhance user experiences. Your portfolio showcases your ability to design intuitive interfaces and workflows that resonate with users. You are proficient in design tools such as Figma, and you have a strong understanding of design principles and best practices. You thrive in collaborative environments, working closely with product managers, engineers, and other stakeholders to bring your designs to life. You are passionate about leveraging AI to improve user experiences and are eager to contribute to innovative projects that push the boundaries of technology. You are open to feedback and continuously seek to improve your design skills and processes.

Desirable

Experience in designing for AI-driven products or platforms is a plus. Familiarity with user research methodologies and usability testing will help you create designs that are not only visually appealing but also effective in meeting user needs. A background in customer service or understanding of customer journey mapping can enhance your contributions to the team.

What you'll do

As a Senior Product Designer at Ada, you will be responsible for shaping the AI Manager experience within our Dashboard. You will collaborate with the Training Team to understand user needs and translate them into design solutions that enhance the training process for AI Managers. Your role will involve conducting user research, creating wireframes, prototypes, and high-fidelity designs, and iterating on feedback from users and stakeholders. You will work closely with engineers to ensure that your designs are implemented accurately and effectively. You will also participate in design reviews and contribute to the overall design strategy of the company. Your insights will help drive the evolution of our product, ensuring that it meets the needs of our users while aligning with our mission to deliver extraordinary customer service.

What we offer

At Ada, we believe in fostering a culture of growth and continuous improvement. You will have the opportunity to work in a dynamic environment where your contributions are valued and recognized. We offer competitive compensation and benefits, along with opportunities for professional development. You will be part of a team that is passionate about leveraging AI to transform customer service, and you will have the chance to work with leading brands in the industry. Join us in shaping the future of customer service through innovative design and technology.