About Addi
Simplifying payments for Latin American shoppers
Key Highlights
- Raised $200 million from investors like Andreessen Horowitz
- Over 1 million customers using Addi's services
- Headquartered in Bogotá, Colombia
- Offers interest-free financing options for consumers
Addi is a fintech company headquartered in Bogotá, Colombia, specializing in point-of-sale financing solutions for Latin America. With over 1 million customers, Addi enables consumers to make purchases with flexible payment options, eliminating interest and hidden fees. The company has raised $200 m...
🎁 Benefits
Addi offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment to support work-life balance....
🌟 Culture
Addi fosters a culture of transparency and innovation, encouraging employees to contribute ideas that enhance the customer experience and streamline o...
Overview
Addi is hiring a Success Vertical Leader to drive customer success initiatives and enhance user experience. You'll lead a team focused on improving customer engagement and satisfaction in Colombia's financial ecosystem.
Job Description
Who you are
You have a proven track record in customer success leadership, ideally within the financial services or technology sectors. Your experience includes developing strategies that enhance customer engagement and satisfaction, ensuring that clients receive maximum value from the services offered. You possess strong analytical skills, allowing you to interpret customer data and feedback to inform decision-making and strategy adjustments. You are an excellent communicator, capable of articulating complex concepts clearly to diverse audiences, and you thrive in collaborative environments where you can work closely with cross-functional teams.
You understand the importance of building strong relationships with customers and have a knack for identifying their needs and pain points. Your leadership style is inclusive and empowering, fostering a culture of accountability and continuous improvement within your team. You are passionate about driving results and have a strong focus on achieving key performance indicators related to customer success.
What you'll do
As the Success Vertical Leader at Addi, you will be responsible for overseeing the customer success strategy across various verticals. You will lead a team dedicated to enhancing customer experiences and ensuring that our clients achieve their desired outcomes with our financial products. Your role will involve developing and implementing customer success programs that drive engagement and retention, as well as collaborating with product and marketing teams to align customer feedback with service improvements.
You will analyze customer data to identify trends and insights that can inform our approach to customer success. This includes setting measurable goals and KPIs for your team, monitoring performance, and adjusting strategies as necessary to meet customer needs. You will also be responsible for training and mentoring your team members, ensuring they have the tools and knowledge to succeed in their roles.
What we offer
At Addi, we offer a dynamic work environment where innovation and collaboration are at the forefront of our mission. You will have the opportunity to work with a talented team that is passionate about transforming the financial landscape in Colombia. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of payments, shopping, and banking in Latin America.
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