About Thumbtack
Connecting homeowners with skilled local professionals
Key Highlights
- Valued at $3.2 billion after Series F funding
- Raised $699.4 million to date
- Headquartered in SoMa, San Francisco, CA
- Over 1,001 employees focused on home improvement
Thumbtack is a local services marketplace app headquartered in SoMa, San Francisco, CA, that connects homeowners with skilled professionals for various projects, from minor repairs to major renovations. With over 1,001 employees and a valuation of $3.2 billion following its Series F funding round, T...
🎁 Benefits
Thumbtack offers generous parental leave, health insurance, and wellness initiatives including $1,800 for Thumbtack services annually and a $1,200 rem...
🌟 Culture
Thumbtack fosters a culture of continuous improvement and teamwork, encouraging honest feedback and collaboration. The company values community connec...
Customer Success Manager • Lead
Overview
Thumbtack is seeking a Success Manager to lead the Pro Success team, focusing on driving pro satisfaction and minimizing churn. This role involves coaching team members and managing customer interactions across various channels.
Job Description
Who you are
You have a strong background in customer success or account management, ideally with experience in leading teams. Your leadership style is collaborative, and you excel at building trust and rapport with both your team and customers. You understand the importance of customer satisfaction and are passionate about empowering others to succeed. You are skilled in navigating customer concerns through various communication channels, including phone, chat, SMS, and email. You have a proven track record of coaching individuals to enhance their performance and achieve their goals. You thrive in a diverse and inclusive environment and are committed to fostering a culture of growth and development.
What you'll do
As a Pro Success Manager at Thumbtack, you will lead a team dedicated to enhancing pro satisfaction and usage on our platform. You will coach your team on effectively handling pro concerns and ensuring they have the tools and knowledge to succeed. You will analyze customer feedback and usage data to identify areas for improvement and develop strategies to minimize churn. Your role will involve collaborating with other departments to ensure a seamless experience for our pros. You will be responsible for setting performance metrics and goals for your team, monitoring their progress, and providing constructive feedback. You will also play a key role in scaling the success team as Thumbtack continues to grow. Your leadership will help shape the future of our customer success efforts and contribute to the overall mission of empowering independent professionals.
What we offer
At Thumbtack, we offer a supportive and inclusive work environment where you can thrive. You will have the opportunity to make a significant impact on our success team and the pros we serve. We provide competitive compensation and benefits, along with opportunities for professional development and growth. Join us in our mission to help millions of people confidently care for their homes and make a difference in the lives of independent professionals.
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