Customer Success Manager • Mid-Level

Who you are

You are a dedicated professional with experience in customer success or client services, ideally within the tech or marketing industry. You understand the importance of building strong relationships with clients and are passionate about helping them achieve their goals. Your commitment to diversity, equity, and inclusion is evident in your approach to teamwork and collaboration. You thrive in a fast-paced environment and are eager to learn and grow alongside your colleagues.

Desirable

Experience in app marketing or analytics is a plus, as is familiarity with measurement and analytics tools. You have a knack for problem-solving and enjoy educating clients about the products and services that can enhance their marketing strategies. Your communication skills are top-notch, allowing you to convey complex information in an accessible manner.

What you'll do

As a Customer Success Manager at Adjust, you will be the primary point of contact for clients, guiding them through the app marketing journey. You will work closely with clients to understand their needs and provide tailored solutions that leverage Adjust's powerful measurement and analytics suite. Your role will involve resolving inquiries, offering technical assistance, and conducting training sessions to ensure clients are fully equipped to utilize the platform effectively.

You will collaborate with internal teams to enhance client experiences and drive product improvements based on client feedback. Your insights will help shape the direction of Adjust's offerings, ensuring they meet the evolving needs of the market. You will also play a key role in onboarding new clients, ensuring a smooth transition and setting them up for success from the start.

What we offer

At Adjust, we foster a culture of belonging and inclusivity, where every team member's contributions are valued. You will have the opportunity to work with a diverse group of professionals who bring unique perspectives and experiences to the table. We are committed to your professional development and offer continuous learning opportunities to help you grow in your career. Join us in our mission to build a global tech company that prioritizes diversity and innovation.