Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success, ideally with experience in the tech or app marketing industry — you understand the importance of building relationships and ensuring client satisfaction. Your communication skills are top-notch, allowing you to effectively engage with clients and address their needs promptly. You are committed to fostering an inclusive environment and value diversity in your team and client interactions.

You thrive in a collaborative setting, working closely with cross-functional teams to deliver exceptional service to clients. Your problem-solving abilities enable you to tackle challenges head-on, ensuring that clients receive the support they need to succeed. You are passionate about continuous learning and skill-building, always looking for ways to improve both personally and professionally.

What you'll do

As a Customer Success Manager at Adjust, you will be the primary point of contact for clients, guiding them through the app marketing journey. You will work to understand their goals and challenges, providing tailored solutions that leverage Adjust's powerful measurement and analytics suite. Your role will involve conducting regular check-ins with clients to ensure they are maximizing the value of our services and addressing any concerns they may have.

You will collaborate with the Client Services team to resolve inquiries and provide technical assistance, ensuring a seamless experience for clients. Your insights will help shape the direction of our services, as you gather feedback and identify opportunities for improvement. You will also play a key role in onboarding new clients, ensuring they have the tools and knowledge necessary to succeed from the start.

What we offer

At Adjust, we pride ourselves on our inclusive culture and commitment to diversity. We offer a supportive environment where every team member's contributions are valued. You will have the opportunity to work with a global team, gaining insights from diverse perspectives that mirror our clients around the world. We encourage you to apply even if your experience doesn't match every requirement — your unique background may bring valuable insights to our team.

We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to build a global tech company where everyone feels they belong.