About WalkMe
The digital adoption platform for enterprise success
Key Highlights
- Successful IPO in mid-2021
- Acquired by SAP for $1.5 billion in 2024
- Over 2,000 corporate customers including IBM & Microsoft
- 35 million users across 42+ countries
WalkMe, headquartered in South Beach, San Francisco, CA, is a leading digital adoption platform that empowers organizations to enhance employee and customer engagement. With over 2,000 corporate customers including IBM, LinkedIn, and Microsoft, WalkMe's software enables businesses to measure and max...
🎁 Benefits
WalkMe offers comprehensive health care coverage for medical, dental, and vision, a 401(k) plan with company matching, generous parental leave program...
🌟 Culture
WalkMe fosters a culture centered around transparency and innovation, focusing on providing visibility into the tech stack for CIOs and executive mana...
Overview
WalkMe is hiring a Customer Success Manager to support a portfolio of Fortune 1000 clients in maximizing their digital adoption goals. This role requires fluency in both German and English and a blend of commercial acumen and technical curiosity.
Job Description
Who you are
You are a Customer Success Manager with a strong commercial acumen and a technical curiosity about digital adoption platforms. You have experience working with clients to understand their goals and help them achieve maximum value from technology solutions. Fluency in both German and English is essential for this role, allowing you to effectively communicate with a diverse client base. You thrive in a collaborative environment and enjoy being a trusted advisor to your clients, guiding them through their digital transformation journey.
You have a proven track record of managing client relationships and ensuring customer satisfaction. Your ability to analyze client needs and recommend appropriate solutions sets you apart. You are comfortable discussing technical aspects of the product and can translate complex concepts into actionable insights for your clients. Your passion for technology and its impact on business drives you to stay informed about industry trends and best practices.
What you'll do
In this role, you will manage a portfolio of around 10 Fortune 1000 clients, acting as their primary point of contact for all things related to WalkMe's digital adoption platform. You will work closely with clients to understand their digital adoption goals and provide tailored recommendations to help them achieve success. Your responsibilities will include conducting regular check-ins, providing training and support, and ensuring that clients are leveraging the full capabilities of the WalkMe platform.
You will collaborate with internal teams, including product and engineering, to relay client feedback and advocate for their needs. Your role will involve analyzing usage data to identify opportunities for improvement and growth within client accounts. You will also be responsible for developing and delivering presentations that showcase the value of WalkMe's solutions to stakeholders within client organizations.
What we offer
WalkMe offers a dynamic work environment where you can make a significant impact on clients' digital transformation journeys. You will have the opportunity to work with a talented team and contribute to the success of leading organizations. We provide ongoing training and development opportunities to help you grow in your career. Join us in revolutionizing the digital adoption landscape and empowering businesses to maximize their technology investments.
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