About Pigment
Real-time business planning for finance teams
Key Highlights
- Raised over $88 million in funding
- Headquartered in Paris, France
- Serves clients like Qonto and Swile
- Employs between 51 and 250 people
Pigment is a comprehensive business planning platform designed for finance and revenue teams, enabling real-time planning and forecasting. Headquartered in Paris, Pigment has raised over $88 million in funding from investors like FirstMark Capital and Accel, serving clients such as Qonto and Swile. ...
π Benefits
Pigment offers competitive salaries, equity options, flexible remote work policies, and generous PTO to support work-life balance....
π Culture
Pigment fosters a culture of transparency and collaboration, prioritizing data-driven decision-making and empowering teams to innovate in business pla...
Skills & Technologies
Overview
Pigment is hiring a Customer Success Manager to ensure customers achieve high adoption and business value from the platform. You'll leverage automation technologies and manage account renewals and expansions. This role requires experience in customer success and familiarity with CRM tools.
Job Description
Who you are
You have a strong background in customer success management, ideally with experience in SaaS environments β you understand the importance of customer engagement and retention, and you are passionate about helping clients achieve their goals. You are skilled in leveraging technology to enhance customer interactions and drive adoption of products. Your experience with CRM tools, particularly Salesforce, allows you to manage customer relationships effectively and efficiently.
You possess excellent communication skills, enabling you to build strong relationships with clients and internal teams alike β you are adept at understanding customer needs and translating them into actionable strategies. You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver exceptional customer experiences. Your analytical mindset helps you assess customer data and identify opportunities for improvement.
What you'll do
As a Customer Success Manager at Pigment, you will be responsible for ensuring that our customers derive maximum value from our AI-powered business planning platform. You will focus on supporting high-volume, lower-value accounts, helping them to adopt and integrate our solutions into their workflows. You will leverage automation technologies, including Vitally and Salesforce, to streamline customer interactions and enhance engagement.
You will take full commercial ownership of your book of business, which includes managing account renewals and identifying opportunities for expansion. Your role will involve regular check-ins with customers to assess their satisfaction and address any concerns they may have. You will collaborate closely with product and engineering teams to relay customer feedback and advocate for enhancements that will improve the user experience.
In addition, you will play a key role in building our digital-touch customer motions, utilizing data to inform your strategies and drive customer success initiatives. You will analyze customer usage patterns and develop tailored approaches to ensure that clients are fully leveraging the capabilities of our platform. Your efforts will contribute to the overall growth and success of Pigment as a leading SaaS provider in the business planning space.
What we offer
At Pigment, you will join a dynamic and innovative team that is redefining business planning through AI technology. We offer a collaborative work environment where your ideas are valued and encouraged. You will have the opportunity to work with industry leaders and contribute to a product that is making a significant impact in the market. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the company.
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