About Aero
Luxury air travel redefined for the modern traveler
Key Highlights
- Raised $104.5 million in Series B funding
- Operates 'semi-private' flights with first-class amenities
- Backed by Uber co-founder Garrett Camp
- Headquartered in Van Nuys, Los Angeles, CA
Aero is a luxury air travel company based in Van Nuys, Los Angeles, CA, offering 'semi-private' flights that combine the comfort of first class with more affordable pricing. Backed by Uber co-founder Garrett Camp and his startup studio Expa, Aero has raised $104.5 million in Series B funding. Curren...
🎁 Benefits
Aero offers competitive salaries, equity options, generous PTO, and a remote work policy. Employees also enjoy access to premium travel experiences an...
🌟 Culture
Aero's culture is centered around redefining luxury travel by blending exclusivity with accessibility. The company emphasizes a customer-first approac...
Overview
Aero is hiring an Experience Standards & Quality Manager to ensure service excellence in Los Cabos. You'll be the key link between Aero, guests, and partners, focusing on delivering a premium travel experience.
Job Description
Who you are
You have a strong background in operations management, ideally within the travel or hospitality industry, and understand the nuances of delivering exceptional customer service. Your experience has equipped you with the skills to assess and enhance service quality, ensuring that every guest interaction is tailored and memorable.
You possess excellent communication skills, allowing you to effectively liaise between various stakeholders, including guests and partners. Your ability to build relationships and foster collaboration is key to your success in this role.
You are detail-oriented and have a keen eye for identifying areas of improvement in service delivery. Your analytical mindset helps you to implement quality standards that elevate the overall guest experience.
What you'll do
As the Experience Standards & Quality Manager, you will oversee the implementation of service excellence initiatives in Los Cabos. You will work closely with local partners to ensure that every aspect of the guest journey meets Aero's high standards of quality and personalization.
You will conduct regular assessments of service delivery, gathering feedback from guests and partners to identify opportunities for enhancement. Your role will involve developing training programs for staff to ensure they are equipped to deliver the premium experience that Aero promises.
You will also be responsible for creating and maintaining quality assurance metrics, analyzing data to track performance and make informed decisions. Your insights will guide the continuous improvement of service standards across the region.
What we offer
Aero provides a unique opportunity to be part of a transformative approach to air travel. You will join a team that values innovation, quality, and exceptional service. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds to contribute to our mission.
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